Developing Experienced Managers
Enabling more experienced managers to develop their skills in ways that time alone cannot ensure, helping them to become really effective in managing people and achieving tasks.

Essential Supervisory Skills
Covering the key elements of supervision, vital for ensuring a smooth transition from hands-on work to management.

Managing Change
Identifying tomorrow's challenges and showing how to adapt today's attitudes, habits and beliefs to face the future successfully.

Team Planning and Building
How to motivate staff to work positively as a team, not just as a group of individuals, frequently across time and distance barriers.

Performance Management and Review
Getting value from performance appraisals and reviews: how to use them to develop and motivate staff.

Recruitment and Selection Interviewing
Selecting new staff – the most expensive and valuable asset in any organisation – by using the latest  professional interviewing techniques.

Managing for Customer Care
How to develop a positive strategy for good customer care - the heart of every successful business.

Facilitating and Managing Meetings
How to make your meetings and events as productive, positive and successful as possible.

Coaching for Performance
Improving staff development by boosting their motivation and stimulating their day-to-day performance.

Interpersonal Effectiveness in Management
Managing and motivating your staff, giving constructive feedback and building good relationships.